Mar 2025 - Present

Requirements Engineer

Kraftwerk Software Holding GmbH, Germany

Situated within the Development sector as part of a Value Stream-aligned (VSA) team. Acting as the technical bridge between Operations and Development, translating abstract User Stories into concrete technical implementation concepts.

Key Responsibilities

  • Translate User Stories into technical implementation concepts with effort estimation
  • Coordinate with developers to clarify requirements and minimize interpretation errors
  • Investigate root causes of bugs and predict side effects before development
  • Document product changes in Changelog and create handover documentation

Technologies & Methods

System Architecture Git Workflows Figma AI Prompting Agentic AI
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Jun 2024 - Nov 2024

Digital Transformation Certificate

Hochschule München University of Applied Sciences, Germany

DeepDive Master Program in Entrepreneurship and Digital Transformation in partnership with the Strascheg Center for Entrepreneurship.

Program Details

  • DeepDive Master Program - Entrepreneurship & Digital Transformation
  • Partnership with Strascheg Center for Entrepreneurship
  • Successfully passed final exam and completed all learning units
  • Activities: Prüfung, unterrichten, Praktikum

Key Topics

Digital Transformation Entrepreneurship Innovation Business Strategy
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Feb 2024 - Jun 2024

German Language B2 Certification

telc gGmbH, Germany

Completed Telc B2 certification with focus on immersive learning and rapid fluency. Grade: befriedigend (satisfactory). Active community involvement.

Activities & Involvement

  • Language Tandem Partner - English/German exchange
  • Volunteer Event Organizer - International Students
  • Weekly Conversation Club Leader
  • Focus on immersive learning and rapid fluency

Language Skills

English C2 German B2 Arabic (Native)
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Mar 2022 - Jan 2024

Manager of Client Success

Corevist, USA (Remote)

Expanded from EMEA lead to Global Client Success Manager for key accounts. Managed concurrent SAP B2B eCommerce implementations from scoping to "go live" across EU, USA, ANZ, ME, and APAC regions.

Key Achievements

  • H.B. Fuller Global eShop Rollout: 18 countries, 11 languages in 11 months
  • Oregon Tool SaaS Pilot: German microsite upgraded to fully SaaS solution
  • Established "trusted advisor" relationships with Fortune 500 clients
  • Led business reviews using FullStory and Google Analytics

Technologies & Methods

SAP ECC/S4 HANA Ruby on Rails Magento MySQL DevOps
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Mar 2016 - Feb 2022

Senior Project Management Officer

Globitel, Jordan

Led teams of senior developers and implementers to deliver large-scale projects for vendors like Ericsson and operators like Zain, Ooredoo, and MTN across 11 countries in MENA region.

Key Achievements

  • Raya Egypt ($1.9M+): Hybrid methodology, finished ahead of schedule
  • Zain Retail QM: 240+ hardware units across 60 shops - praised as top purchase of 2019
  • Ericsson/Asiacell Gateway: Compressed 6-month project to 4 months
  • Managed crisis situations including hardware logistics and on-site security

Technologies & Methods

Hybrid PM Waterfall Agile/Scrum Crisis Negotiation Vendor Management
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Oct 2013 - Mar 2016

Senior Implementation Engineer

Globitel, Jordan

Managed full delivery of white-labelled and customized products from kick-off to final acceptance (RFS). Specialized in Linux, SQL databases, and GSM cellular protocols.

Key Achievements

  • Ericsson/Asiacell Rescue Mission: Turned failing project into success story highlighted at Ericsson annual meeting
  • Mobily Roaming Optimization: Recovered 22% lost revenue (Millions USD ROI)
  • Delivered projects in both remote and on-site setups across Iraq, KSA, Central Africa

Technologies & Methods

Linux Python MySQL/Oracle GSM/SS7 Sigtran/Diameter
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May 2012 - Oct 2013

GSM Support Engineer

Eskadenia, Jordan

Managed a commission and registration system for Orange Jordan, enabling POS staff and call centre agents to perform routine tasks with higher efficiency.

Key Achievements

  • Orange Jordan System Replacement: Replaced undocumented legacy system module-by-module
  • Created new payment interface and reduced human-based errors
  • Developed pragmatism and realistic engineering judgment

Technologies & Methods

Linux Shell Scripting Python Oracle GSM Cellular
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2007 - 2012

Bachelor of Telecommunication Engineering

Princess Sumaya University for Technology, Jordan

Grade: V.Good. ABET-accredited Communications Engineering Program. Only one-fourth of first-year students make it out in five years - graduating is considered exceptional.

Activities & Societies

  • IEEE PSUT Committee - Project Coordinator & Operations Committee Member
  • DART - Technical Activities
  • AIESEC - International Exchange Program

Technical Focus

Fiber Networks Computer Networks LTE/4G MATLAB Electromagnetics
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2013 - Present

Professional Certifications

PMI, IBM, Scrum.org, CompTIA

Continuous professional development with industry-leading certifications in project management, Agile methodologies, and emerging AI technologies.

Certifications

  • Generative AI for Project Managers - IBM (Dez 2025) - ID: 5678543
  • Project Management Professional (PMP) - PMI (Jun 2021) - ID: 3017483
  • Professional Scrum Master I (PSM I) - Scrum.org
  • PMI Agile Certified Practitioner (ACP) - PMI
  • Convergence Technologies Professional (CTP+) - CompTIA (Mär 2013) - ID: COMP001020390936
  • Linux+ - CompTIA

Skills Validated

Agile PM Cost Management AI Prompting Prompt Engineering
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Signature Projects

Curated selection of high-impact deliveries across industries and geographies.

H.B. Fuller Global eShop

Led global B2B eCommerce rollout across 18 countries and 11 languages. Optimized efficiency by combining SAP/technical deployments for LATAM and ANZ regions.

SAP B2B Global Rollout 11 Months
Project Details
H.B. Fuller EU, USA, ANZ, LATAM 11 Months

Managed concurrent SAP B2B eCommerce implementations from scoping to "go live" across multiple regions. Established "trusted advisor" relationships with Fortune 500 clients. Led business reviews using FullStory and Google Analytics to optimize user experience.

SAP ECC/S4 HANA Ruby on Rails Magento MySQL DevOps

Raya Enterprise System

Delivered $1.9M+ enterprise system using hybrid "Preventive + Iterative" methodology. Deployed POC first, then iterative customization. Finished ahead of schedule.

$1.9M+ Hybrid PM 18 Months
Project Details
Raya Egypt $1.9M+ Budget

Led a team of senior developers to deliver new enterprise product using hybrid "Preventive + Iterative" approach. Deployed Proof of Concept first, then proceeded with iterative customization phases. Project finished ahead of schedule with full stakeholder satisfaction.

Hybrid PM Waterfall Agile/Scrum Crisis Negotiation Vendor Management

Zain Retail QM System

Managed logistics of 240+ hardware units across 60 retail shops. Implemented real-time monitoring system that turned risk into top-rated purchase for 2019.

Hardware Retail 60 Locations
Project Details
Zain Group Jordan 5 Months

Installed 240+ hardware units across 60 retail shops with real-time quality monitoring capabilities. Praised as top purchase of 2019 by client leadership. Managed complex logistics including hardware procurement, site preparation, and coordinated rollout.

Hardware Logistics Quality Management Retail Operations Site Coordination

Facial Sentiment Analysis POS

Implemented real-time customer satisfaction tracking using facial expression recognition at retail points of sale. Pioneering AI integration in physical retail.

AI/ML Computer Vision Retail
Project Details
AI/ML Solution MENA Region

Pioneered AI integration in physical retail environments through real-time facial expression analysis. System tracks customer satisfaction at point of sale, providing actionable insights for service improvement and staff training optimization.

Computer Vision Machine Learning Retail Analytics Real-time Processing

What People Say

Hear from colleagues and clients I've had the pleasure of working with over the years.

View All on LinkedIn

Video Testimonials

SAP Project Partner Partner's feedback from SAP project collaboration
Multi-Vendor Delivery Partner's feedback during pandemic delivery
Cross-Functional Team Key developer's experience from cross-functional team
Presales Collaboration Based on multiple deliveries with Presales team

Beyond the Boardroom

Click to discover more about each passion

Travelling

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World Explorer

17 countries visited across Europe, Middle East, Asia & North America. From Salt Lake City to the highest mountain in Kuala Lumpur—every journey brings new perspectives.

17 Countries 4 Continents

Volleyball

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Team Player

Active in local beach and indoor volleyball leagues. The court teaches teamwork, quick decisions, and staying cool under pressure—skills that translate directly to dealing with surprises.

33 League Games Team Player

Photography

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Visual Storyteller

Specializing in drone aerial photography and travel documentation. Capturing moments from unique angles—whether it's a sunset over Bavarian Alps or street life in Jordan.

DJI Pilot 500+ Shots

Technology

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Tech Enthusiast

Always exploring the latest in AI, automation, and gadgets. Built this portfolio with modern web tech. Passionate about how technology shapes our future and transforms businesses.

AI Projects IoT Tinkerer